30–50% of SAP Level 1 Help Desk support cases are repetitive. Why not investing in a chatbot?Talk to the bot

We help SAP/4 projects succeed. Build competence around technology. Your Center of Excellence.

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ABOUT US
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At Ibridia, our purpose is to help you drive common tools and processes that work for you, pilot technical modernization, and leverage what is already covered by your support agreement - start small but start now!

As the number of your systems grows exponentially, both on premise and in the cloud, we know you need all the help you can find to keep your employees and customers happy, but also need a way to get the costs down. Together, we create smart, user-friendly and unified SAP experiences that will impress your users, cut the cost of redundancies and turn your IT into a competitive advantage. We deliver ALM for hybrid landscapes.

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Next-gen ITSM at no cost

Does your corporate ticketing system feel like 2019? What about its $ cost?

Portal access, multichannel, queue handling, external integration, a modern UI and overview analytics. With little to no licence fee.

Check out our demo of SAP Solution Manager ITSM using only standard Fiori Apps, and the Ibridia AI Chatbot!

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CIO and Managers’ Analytics

This is a big data world. You receive far too many emails, collect tons of data, and have no time to make sense of all of it. Operation dashboards are one thing, but technical data by itself is just not enough.

SAP Focused Insights, Dashboard Builder, Analytics Cloud, Fiori Overview sites… We can help you define Governance and Strategic level dashboards, and show your organization you align with its strategic objectives.

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Ibridia

Go Agile & DevOps with SAP

Your hear it all the time: “Get rid of the concept of “Releases” altogether, forget about “Build” and “Run”, go agile or go home”.

Now available are standard SAP turnkey solutions with role-based standard Fiori apps, and integrate workflows such as Change and Incident Management, Manual & Automation Testing, as well as thousands of live KPIs to guide your Business and IT.

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WILLING TO TAKE THE QUIZ?

Are these part of your SAP Maintenance agreement?

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With a single Fiori app, you can approve or reject any type of requests, such as Purchase Orders, Services Requests, ChaRM Documents, etc.
Your answer:
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You can generate an offline web-portal with all your SAP processes, attached documentation and development on-the-fly.
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Users can discuss with a virtual agent, get answers from my Knowledge Base and create Incidents on SAP ITSM through Microsoft Teams.
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In 2019, SAP Integrates 150+ Cloud Applications. You can now store SAP attachments directly on Google Drive, integrate SAP ITSM-ChaRM with ServiceNow, or sync your SAP Service Cloud with Hubspot CRM. You have an idea? Let us help.

SAP OPEN CONNECTORS ARE SUBJECT TO MONTHLY PRICING.
WE ALSO BUILD OR PARTNER WITH CUSTOM CONNECTORS.

COE and ALM go hand in hand

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Start small but Start now

Your DevOps MVP with SAP Solution Manager.

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Request a Call Back

Send us an email at [email protected] and we’ll get in touch shortly, or fill up this form so we call you back — we would be delighted to speak about how we can help improve your business!

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Is it time for your Application Lifecycle Management transformation?

You're covered!

With the Fiori Application "My Inbox", you can centralize all business-critical approvals that are scattered across your SAP systems. The application allows you to make decisions (approve, reject), perform mass changes, make comments and add attachments, or even create substitution rules to manage the tasks in your absence. For example, with a single mobile app, you can see and approve S/4 or ECC Leave Requests, Travel Expenses, Purchase Orders, Supplier Invoices, etc. as well as scenario-specific workflows such as ChaRM Requests for Change, Normal Changes, Whitelist Objects, and more.

Contact us for a demo!

You're covered!

With the Fiori Application "My Inbox", you can centralize all business-critical approvals that are scattered across your SAP systems. The application allows you to make decisions (approve, reject), perform mass changes, make comments and add attachments, or even create substitution rules to manage the tasks in your absence. For example, with a single mobile app, you can see and approve S/4 or ECC Leave Requests, Travel Expenses, Purchase Orders, Supplier Invoices, etc. as well as scenario-specific workflows such as ChaRM Requests for Change, Normal Changes, Whitelist Objects, and more.

Contact us for a demo!

You're covered!

With the SAP Solution Documentation feature "Process Viewer", you can automatically generate an offline version of your business process hierarchy, business diagrams and attached documentation. Users with no access to SAP Solution Manager, or even non-SAP users, can then access the content - for example, you could upload the content onto the intranet or make it available on another platform. SAP provides a live demo of this feature on their platform: https://www.sapsolutionmanagerdemo.com/processviewer/.

Contact us for a demo!

You're covered!

With the SAP Solution Documentation feature "Process Viewer", you can automatically generate an offline version of your business process hierarchy, business diagrams and attached documentation. Users with no access to SAP Solution Manager, or even non-SAP users, can then access the content - for example, you could upload the content onto the intranet or make it available on another platform. SAP provides a live demo of this feature on their platform: https://www.sapsolutionmanagerdemo.com/processviewer/.

Contact us for a demo!

No, but we've got you covered!

"Less repetitive tasks = more big thinking". The reason? Humans are terrible at repetitive tasks, but they're great at taking instant decisions. According to studies, roughly 30-50% of Level 1 IT Support cases are repetitive and, as the number of your systems grows exponentially, your teams are overloaded with routine requests. This is where our AI Chatbot for SAP comes into play: available 24/7 on a variety of platforms (website, Fiori Launchpad, MS Teams, Slack...), it can help you reduce the agents workload and transfer the user to a live agent if necessary.

In a matter of seconds, the Chatbot can search your knowledge base for answers, open or update a ticket, reset a password (can be integrated with SAP IDM), or perform actions in an external system. Advanced statistics are also available to help you understand what type of issues your users generally face, and give you insight on how the Chatbot can be improved.

Contact us for a demo!

No, but we've got you covered!

"Less repetitive tasks = more big thinking". The reason? Humans are terrible at repetitive tasks, but they're great at taking instant decisions. According to studies, roughly 30-50% of Level 1 IT Support cases are repetitive and, as the number of your systems grows exponentially, your teams are overloaded with routine requests. This is where our AI Chatbot for SAP comes into play: available 24/7 on a variety of platforms (website, Fiori Launchpad, MS Teams, Slack...), it can help you reduce the agents workload and transfer the user to a live agent if necessary.

In a matter of seconds, the Chatbot can search your knowledge base for answers, open or update a ticket, reset a password (can be integrated with SAP IDM), or perform actions in an external system. Advanced statistics are also available to help you understand what type of issues your users generally face, and give you insight on how the Chatbot can be improved.

Contact us for a demo!